General information concerning this issue can be found here.
You can download a pdf with information about excess luggage in your preferred language


As extra information please note the remarks below:
Registered luggage
  • Passengers originating from Rome Fiumicino or Milan Malpensa are entitled to this free baggage allowance: 2 pieces of luggage for Economy Class weighing maximum 23 Kgs each (the sum of dimension must not exceed 158 cm, or 62 inches, wheels and handles included), and for Business Class 3 pieces weighing maximum 23 Kgs (or 2 weighing maximum 32 Kg). In case it exceeds this limit, it is possible to turn each piece allowance from 23 Kg to 32 Kg by paying € 50. It is also possible to carry additional pieces weighing 23 Kgs each (for a maximum number of 3) by paying additional € 130 for each. The surcharge can be paid at the airport. Please note that each piece of luggage will be weighed separately so it is not the total sum that matters but the weight of each piece. If one bag weighs 15 Kgs and the other 28 Kgs, the excess 5 kilograms of the latter must be paid for as excess baggage.
  • Infants (children under 2 years) with a ticket not entitling them to seat occupancy can register one piece of luggage weighing maximum 10 Kg for free.
  • The weight of each piece of luggage carried by passengers originating from other Italian airports will be checked from the baggage tag at the time of transit check-in. Any excess baggage fee will be collected then.
  • Also passengers traveling from Italy to domestic destinations in Ethiopia can check in their luggage to final destination, receiving their boarding cards and getting their bags tagged to their final destination. Even though continuing their domestic journey on the following days, their baggage allowance will remain the same all long their trip, provided flights are included in the same reservation.
  • Baggage tagging: passengers are suggested to have their bags tagged to their final destination. In case they continue their journey with another carrier we suggest the baggage to be tagged to their last Ethiopian Airlines destination and to re-check in with the new carrier. It is better to avoid registering the baggage for more than two legs, so as to decrease the risk of misrouting. It is of fundamental importance to ALWAYS add personal baggage tags to your luggage, containing your name and address; not only outside but also inside the suitcase. It will make identification possible at all circumstances, and save a lot of time in finding the lost baggage.
  • You are kindly requested to check for dangerous items that cannot be carried in registered baggage here.
  • Furthermore, the luggage cannot contain the following items:
    • Valuables (jewelry, money, electronic equipment etc.)
    • Any type of oil.
    • Liquids contained in glass
    • Essential drugs
    • Travel documents and vaccination certificates
    • Foods are subject to import regulations, especially perishables. Passengers must check with the relevant authorities. Please be aware that if luggage gets miscarried and it is not delivered after a few days, should it start to stink it cannot be handed back to the passenger and it shall be destroyed by airport authorities for health reasons.
    • Electronic sigarettes
In any case, even in the event of baggage loss, Ethiopian Airlines will not refund more than $ 20.00 for each registered kilogram, as per the standing rules established by the Warsaw Convention.
  • Special baggage: for the transportation of luggage that differs from usual suitcases or boxes, such as sporting equipment (golf bags, surfs etc.) please call our airport office in Fiumicino at 06 65954126, from Monday to Friday from 9 am to 1 pm, and from 2 pm to 5 pm.
Hand luggage
Economy class passengers are allowed to carry along only one piece of hand luggage. Its recommended weigh should not exceed 5 kilograms. The maximum permitted weight is 7 Kg and the total measure of the bag must not exceed 118 cm (e.g. 23 x 40 x 55). Ethiopian Airlines worldwide allows Business Class passengers to carry two pieces of hand luggage weighing maximum 8 kilograms (with the same size indicated for Economy Class). However, due to security regulations applied within Europe, no passenger boarding from Europe is allowed to carry more than one piece inside the cabin, regardless the class booked. For this reason, passengers carrying two pieces along may be prevented to do so at the airport security check controls.
It is important to abide to the guidelines, for various reasons:
  • Any baggage exceeding the indicated measures and/or weight will be unfailingly collected from the passenger at the time of boarding. Considering that at that point in time it is no longer possible to register it, it will be considered as excess baggage regardless the total weight originally carried by the passenger. Therefore, it will be charged as excess baggage with a fee of € 130.
  • When collected at the time of boarding, any baggage is subject to manual tagging instead of the automated one that is done at the time of check-in. Due to this procedure, the baggage collected is more subject to loss and damage. Furthermore, in such occurrence manual tagging is done on “limited release” basis, i.e. with less responsibility on the part of the carriers as far as damage or loss are concerned. Thus, should luggage get lost, reimbursements are inferior to standard and subject to evaluation on Ethiopian Airlines’ side.
  • In case of turbulence, it is not safe if the storing compartments above the passengers’ seats are loaded with too heavy items.
  • Furthermore, please note that there are some other restrictions for hand luggage as far as liquids and fluids are concerned. They must be carried in single containers with maximum capacity of 100 ml, and stored in a plastic bag with maximum capacity of 1 lt. Among fluids and liquids we can mention:
    • Water and other drinks, soups, syrups
    • Creams, lotions and oils
    • Perfumes
    • Spray
    • Gel (including hair and shower gel)
    • Pressurized containers including shaving foams and deodorants
    • Paste, including toothpaste
    • Semisolid mixtures
    • Mascara
    • Any other item of similar consistency
Damaged luggage
Suitcases like any other goods are subject to wear and tear. Therefore, the reimbursement in case of damage is limited to serious occurrences that affect their structure and/or usage, not for smaller faults. Ethiopian Airlines tries to repair suitcases as much as possible. When this is not feasible, the damaged baggage (that must be returned to our offices) is replaced with another one (of commercial brand) with equal features and dimensions.
To ask for a reimbursement for a damaged suitcase, passengers can contact our Rome office at 06 42009230. It is also possible to send us a request by mail through our contact form of Rome and Milan.
Lost luggage
Unfortunately, it can sometimes happen that some suitcases get misrouted and are delivered later, or even fail to reach their final destination. The causes for these occurrences are various and sadly they are often beyond the direct control of the Airline.
To obtain a refund these are the steps to be followed:
  • Open a P. I. R. (Passenger Irregularity Report) upon arrival at destination at the “lost and found” office. In the case of Fiumicino airport, this office is called “Alitalia Handling” and it is located close to luggage conveyor belt number 8. In case of Malpensa airport it is the “Lost and Found SEA” desk and it is located nearby the luggage conveyor belt number 10.
  • Compile the BIF form (Baggage Inventory Form) where you shall make a detailed inventory of all items contained into your luggage. This questionnaire must be handed to the airline not later than 5 days from the date of loss.
  • For the first five days the file is handled by Fiumicino Airport Handling company “Alitalia” or by Malpensa Airport Handling SEA. Their contacts are given when the declaration is submitted. Afterwards, from the 6th to the 21st day after the loss, the baggage search is done by our town office that can be contacted at 06 42009230. A follow-up can also be done online at this link.
  • In case the baggage is lost upon arrival on the onward journey (not on the return journey) and the whole of the passenger’s luggage is missing, it is possible to obtain a refund worth a maximum of $ 75 for economy class passengers and $ 100 for business class passengers, for immediate incidental expenses.
  • When the luggage is found, it is delivered to the passenger at the address given at the time of loss reporting. Before delivery, the baggage has to undergo a customs inspection. Therefore, if the luggage is protected by a padlock or a combination lock, the passenger can leave either the key or the combination to open the suitcase when reporting. If this is not done, the Customs Authorities shall break the lock: in this case, no damage refund will be given by the airline. Another option is that the passenger collects the bag at the airport instead of having it delivered: in this case the bag can be opened in person by the passenger.
  • These are the necessary documents to claim a refund for lost luggage:
    • The original baggage tag (the one that was originally attached to the ticket or boarding pass at the time of check-in). No refund request can be entertained without the original tag.
    • The P.I.R.
    • The BIF form
Latest page update: May 11, 2015

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